You are here: Home » Contact Us » Feedback

Feedback

Complaints Procedure

If you are dissatisfied with our services for any reason, please speak to your assigned accountant in the first instance and they will try to resolve the issue where possible. If you do not feel that your matter has been adequately dealt with, please follow the escalation process below:

  • The complaint should be put in writing to gavin.fernandes@mggroup.co.uk marked for the attention of Gavin Fernandes, in the subject box detailing exactly what your complaint(s) is and how you feel it should be resolved.
  • On receipt of the complaint in writing, this will then be logged as a formal complaint and an acknowledgement email is sent to you.
  • The complaint will be forwarded to the relevant department/accountant/resource within the business for resolution/assistance – Gavin (or such other member of the Customer Relations Team to which your complaint is allocated) is responsible for keeping you up to date with the query and follow up with other departments where necessary.
  • Gavin (or such other member of the Customer Relations Team to which your complaint is allocated) will update you on the complaint within 7 working days of the complaint being logged/acknowledgement email being sent.
  • Once the complaint is resolved to your satisfaction the complaint will be filed as resolved.
  • Notes are updated on your personal file to ensure that all of the above has been met.

The Institute of Chartered Accountants in England and Wales Complaints Procedure

Please see the below link for the ICAEW website. The below page gives information on how to make a complaint, the complaint form to be filled in, and the processes and procedures once the complaint has been received and logged by them.

There is also some useful information relating to when a complaint should be made to the ICAEW.

http://www.icaew.com/Complaints_process

ICAEW
Agency Services

MGCS specialises in providing accountancy services for contractors and temporary workers in a wide range of professions.

  Read more...
IR35 contract reviews and contractor tax advice

We are not Solicitors and cannot give legal opinions on your contracts we do...

  Read more...
Petro-Chemical Contractors

As a contractor, your needs are unique to you and your industry. We have built up a niche market in...

  Read more...

 

Switch to our mobile site

Chat Live – Speak with an Expert

We are not around right now. But you can send us an email and we will get back to you, as soon as possible.

Questions? We're here to help. Send us your questions now...

Click ENTER to chat